SR EN ISO 9001:2008 – Quality Management Systems. Requirements
SR EN ISO 9000:2006 – Quality Management Systems. Basic principles and terminology
SR EN ISO 9004:2010 – Leading organizations to sustainable success. An approach based on quality management
The applicable auditing standard is:
SR EN ISO 19011:2011 – Guide to auditing management systems
ISO 9001 contains the minimal requirements a management system must comply with, in order to keep under control the processes supporting the delivery of the services needed by the clients of the organization.
The standard is process oriented – applying the PDCA (Plan, Do, Check, Act) cycle enables the continuous improvement of the processes that deliver the required quality.
The standard is based on eight principles:
1. Client orientation
The organizations depend on their clients – therefore they must understand and satisfy their current and future requests and expectations.
A manager needs a specific attitude in order to transform the dispositions and rules in beliefs, expressed by employees through their work behaviors, through their attitude towards the quality of their work and towards the role they play in meeting the organization’s objectives.
3. Employees involvement
Involving the employees in the organizational decisions and keeping them informed regarding the evolution of the organization’s objectives enables them to assume responsibility over the tasks they need to fulfill, and also to better assume their role in meeting the objectives.
4. The process based approach
Quality management is a transformational process whose performance indicator is the measure of introducing and keeping quality under control.
5. System approach to management
Identifying, understanding and managing the succession of and the dependencies between the processes are critical to the efficiency of the organization in meeting its objectives.
6. Continuous improvement
The PDCA cycle allows the roll-out of a virtuous cycle within the organization, meaning the introducing and maintaining of the quality under control: better, more with less.
7. Evidence based decision making
Efficient evidence is based on analyzing real, verified and validated data and information.
8. Relationships of mutual benefit with suppliers
To meet its main two purposes (surviving and making profit), the organization must maintain relationships of mutual benefit with its suppliers.
In order to design, document and implement this type of system in your organization, ACTA delivers upon request the following services:
- Organization processes audit;
- Process mapping;
- Evaluation of the policies and practices, objectives and indicators;
- Status report and recommendations;
- System design and documentation (policies, procedures, manual, forms and instructions);
- System implementation (internal communication, training);
- Periodical internal audit;
- Support in preparing for the certification audit;
- Second-party auditing (with suppliers or partners);
- Support in second-party auditing with partners and clients;